Winrolla Login: how to sign in to your account

• Winrolla
• Winrolla Login

Your Winrolla account lives on the operator’s own website. Winrolla is an independent information portal, so we cannot access, restore, verify or unblock an account; those actions must be handled by the operator.

How access works here

1. Open the operator’s own website in your browser.
2. Use its sign-in button to reach the account sign-in page.
3. Enter the e-mail address and password chosen when you registered.

If you do not yet have an account, registration also takes place on the operator’s platform.

Signing in on your phone

Open the operator’s site in a mobile browser and follow the same sign-in route. You can use the same account credentials as on a desktop, so there is no separate mobile login process to learn.

Keep the browser updated and check your connection before entering your details if the page stalls. Never enter your password on a page reached through an unexpected link.

Why a sign-in may be refused

• Incorrect details: check the e-mail address and password carefully, then use the operator’s password-reset route if needed.
• Verification still required: the operator may request certified ID, proof of residence, proof of ownership and transaction histories for the payment methods used, including bank or credit/debit card statements.
• An incomplete document request: requested documents must be supplied within 30 days. The operator usually verifies a complete response within 10 days.
• An exclusion is active: a self-excluded account remains closed. Contact customer service rather than attempting to bypass the restriction.
• Additional security checks: the operator may use a phone call, face verification or another review method, which can temporarily delay access.

Resetting a forgotten password

Use the operator’s password-reset option and request a reset link for the e-mail address registered to the account. If that mailbox is no longer accessible, contact the operator’s customer service and explain the situation.

Support may request the identity documents listed in its verification process. Share documents only through the operator’s official support channel, and do not send a password in an e-mail or message.

Holds, checks and self-exclusion

Cause	What it means for access
Identity verification	Access or a withdrawal can remain on hold while requested documents are checked.
Document deadline	Requested documents are due within 30 days of the request.
Self-exclusion	The account is closed and remains excluded; the operator’s customer service can confirm the status.
Inactivity	After 180 days without logging in, an account is treated as inactive and a monthly administration fee of 5 EUR applies until the balance reaches zero.

Where to get help

Winrolla’s operator provides live chat 24/7 and an email support channel. Before contacting it, have the registration e-mail address, the approximate time the problem began and the exact message shown on screen ready.

Customer service can respond to complaints with an outcome within 10 days. Account closure requests and self-exclusion are handled through the operator’s customer service channels.

Keeping your access secure

• Sign in only on the operator’s own address, typed directly or saved as a bookmark.
• Never follow a sign-in link in an unexpected e-mail or message.
• Use a password that is not used anywhere else.
• Sign out after using a shared device.

Keep gambling within limits that suit you. If it stops feeling like entertainment, BeGambleAware offers free, confidential support, while the National Gambling Helpline is available on 0808 8020 133. Access is for people aged 18+; on a shared device, use parental-control software such as Net Nanny or Qustodio.

This page provides information and marketing guidance only. We are not a gambling operator, bookmaker or organiser of betting services. Access to this content is restricted to persons aged 18 and over (18+). For free, confidential help with gambling, visit BeGambleAware.org.

Frequently asked questions