Winrolla payments: deposits, withdrawals and what you'll actually wait

• Winrolla
• Winrolla payments

Winrolla supports deposits by credit or debit card, e-wallets and bank transfer. Withdrawals go through the same channels, with limits tied to your VIP level and a stated processing window of up to 96 business hours. You'll need to prove your identity before your first payout, and funds must meet a minimum monthly wager of 20 EUR before a withdrawal request is approved.

How long a withdrawal takes and what the wait depends on

Requests are worked through by the financial department within 96 business hours after you submit the request, or 96 business hours after your last withdrawal was paid out. The financial team operates 6 AM to 5 PM GMT, Monday to Friday, so requests made late on a Friday sit until the following week.

You can hold a maximum of 3 pending withdrawals at any time. If you need to cancel one, contact support before the request moves to processing.

Minimum monthly wagering: All deposited funds must meet a minimum monthly wagering requirement of 20 EUR within the calendar month of the withdrawal request. If you haven't reached that threshold, the operator reserves the right to decline the request.

What you can deposit with

The operator accepts credit and debit cards, e-wallets and bank transfer. Specific providers are not published, only these broad categories. The minimum and maximum deposit amounts are set at the operator's discretion and are not disclosed in advance.

Rollover before withdrawal: Funds must be wagered at least once before you can request a payout. If you deposit and withdraw without meeting that rollover, a commission applies – 10% of the last deposit (minimum 0.5 EUR), or 15% if you funded the account by bank card or bank transfer.

Cashing out: limits, fees and what it costs you

Withdrawal limits are determined by your VIP level. The operator does not publish a minimum withdrawal amount or a flat withdrawal fee, but does enforce a monthly cap alongside the per-transaction and daily ceilings below.

VIP Level	Per Transaction	Per Day	Per Month
Level 1	500 EUR	500 EUR	7,000 EUR
Level 2	1,000 EUR	2,000 EUR	25,000 EUR
Level 3	1,000 EUR	3,000 EUR	30,000 EUR
Level 4	1,500 EUR	4,000 EUR	50,000 EUR
Level 5	1,700 EUR	5,000 EUR	75,000 EUR

Your VIP level is based on your activity during the 90 calendar days before you request a withdrawal. If you haven't placed bets for a month, your status drops to the lowest level automatically.

Inactive account fee: If you don't log in for 180 days, the account is considered inactive and a monthly administration fee of 5 EUR is charged until the balance reaches zero.

Proving who you are

You'll need to provide certified ID, proof of residence, proof of ownership, and transaction histories of the payment methods you've used – including bank or credit card statements. The operator usually verifies documents within 10 days after you've answered the request in full. You have 30 days to provide what's asked for.

The operator may also carry out verification via phone call, face verification or other means. Get this done early – verification must clear before your first withdrawal is released.

When a payout is late or refused

The most common reasons a withdrawal is held are incomplete verification, pending wagering requirements, or hitting a VIP-level limit. If a request sits longer than the stated window, contact support at [email protected] with your transaction date, amount and method. Only the operator's team can act on account-specific issues – we publish information about the brand but have no access to player accounts or withdrawal queues.

Refunds

To be considered for a refund, contact support within 24 hours of the transaction. The operator aims to respond within 10 business days. If you don't provide the requested identity documentation within 30 days, the refund won't be processed, the account will be closed, and all funds forfeited. No refund is possible once a deposit or associated bonus has been used to place a bet.

Responsible gambling

Set limits that keep gambling within reach. Winrolla offers self-exclusion by contacting customer service at [email protected], and account closure via the same address. Gambling should stay entertainment, not an obligation. If it stops being fun, free confidential support is available through BeGambleAware, the National Gambling Helpline on 0808 8020 133 (24/7), and GamStop for national self-exclusion across licensed sites. Access to this site is restricted to those aged 18 and over (18+).

This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.

Frequently asked questions